Previously published in Large Car magazine
FMCSA's new MOTUS registration system requires users to sign in through Login.gov, verify their identity, and connect their USDOT number. The transition may take time, particularly when information from the previous system does not appear correctly.
The following tips can help you prepare and avoid unnecessary delays.
FMCSA is currently processing a large volume of requests, so account and data issues may not be resolved quickly. Some cases may take several weeks or longer.
Submitting duplicate requests or repeatedly contacting FMCSA may not speed up the process. Keep copies of your submission, supporting documents, and ticket information.
Do not wait until you have an urgent filing or registration deadline. Go to the official MOTUS websiteand sign in using your Login.gov email address and password. MOTUS redirects users to Login.gov for authentication.
Complete the required identity-verification steps. Based on our experience, the process often works best on an iPhone, although results may vary by device. Before beginning, make sure you can access the email address and phone associated with your Login.gov account.
After successfully completing identity verification, return to MOTUS and sign in. You should then be able to access your account and continue the registration process.
FMCSA requires existing registrants to complete identity and business verification to help protect the integrity of registration records.
Once you are inside MOTUS, look for the option to link or claim your existing USDOT number.
If that option is unavailable or you cannot select the button, your previous information may not have transferred or matched correctly in the new system. In that case, you may need FMCSA's assistance to claim the USDOT number and connect it to your account.
Use FMCSA's official support system to submit a request:
In your request, clearly explain that you completed identity verification but cannot link or claim your existing USDOT number. Include:
For help with Login.gov or FMCSA account access, motor carriers and company users may also call 1-800-832-5660.
FMCSA may request documents to confirm your identity and authority to act for the business. Be prepared to provide clear, readable copies of relevant documents, such as:
Only submit documents through an official government channel. Because these records contain sensitive personal and business information, do not send them to an unverified email address or third party.
If you do not have your original IRS EIN confirmation document, the IRS may be able to provide another form of EIN verification. Depending on your circumstances, you may be able to obtain a digital CP 575 through an eligible IRS Business Tax Account or request an entity transcript.
You can contact the IRS Business and Specialty Tax Line at 800-829-4933 for assistance. Ask which EIN verification document is appropriate for FMCSA's requirements rather than assuming the IRS will reproduce the original notice.
FMCSA updates and data synchronization may take weeks. After submitting your request:
The best approach is to begin early, prepare your documents, and allow plenty of time. Do not wait until an upcoming renewal, filing, or business transaction makes the matter urgent. Processing timelines can vary, and no specific completion date is guaranteed.